Staff Support
Log a ticket for support by emailing support@mbhs.sa.edu.au
Log a ticket for support by emailing support@mbhs.sa.edu.au
Initiating Remote Assistance Procedure
Initiating Remote Assistance Procedure
In some instances it is beneficial to allow Digital Learning support staff to perform remote screen sharing and control. This allows support staff to see your screen and use your device as though the device is physically in front of them.
In the interests of privacy and security remote screen sharing and control it can only be initiated by the person requesting assistance.
To initiate remote assistance, follow the below steps:
From the Chrome toolbar, click on the Chrome Remote Desktop icon.
Under the Get Support heading, click Generate Code.
Send the code to the Digital Learning team through Google Chat.
When prompted, select Share to permit the person giving you support to view and control your screen.
